Thanks to having all products in stock in our warehouse, Ankaka is one of the China's fastest dropship wholesalers.Successful Delivery is Guaranteed. Please click on the links below for details:
Total delivery time from completed payment to the time you (or your customer) receive the goods:
Note: Order processing, warehouse picking, packing, and dispatch: one business day for orders up to 50pcs.
- Express: DHL/UPS/FedEx/EMS/TNT/USPS/Royal Mail, 3-7 days, online tracking
- Air Mail: 7-29 days, online tracking
Tracking number will be emailed to you as soon as it is
available. You do not need to ask for it.
- Express: Our system will automatically choose an air express courier (DHL/UPS/FedEx/EMS/TNT/USPS/Royal Mail) to offer you the best possible discount shipping fee based on your shipping address and the weight of the items.
- Air Mail: Small orders can also be shipped inexpensively by Air Mail. This option will appear automatically in the checkout if your goods weight is less than 2KG.
- Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer excellent freight rates for bulk air shipment or sea freight.
Only Air mail can Ship to APO Address/PO Box
If you have chosen Express, express couriers could not ship to APO address or PO Box. Only Air mail does.
So if you choose Express shipping method while the address you provide is APO address or PO Box, we will ask you to provide with us a normative address to make the shipment.
Or we will ship your order to you by Air mail if your order item is less than 2 KG.
Import / Customs
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Ankaka will assist you fully. Any local sales tax or import duty will be calculated when the goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products. Statistically, well less than 1% of all Ankaka orders have ever been opened by Customs in the customers' home countries.
Receiving Your Delivery
- We guarantee your order will be delivered successfully.
- Couriers require a signature from the recipient for delivery, ensuring a fast and secure way to have your products delivered.
- It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination!
Instant online shipping quotes:
Use the Ankaka.com checkout system to preview the shipping choices and prices for your individual order.
- All our shipping fees are calculated automatically according to either the actual KG weight of the goods or the goods' dimensions, plus the delivery location.
- The Air Waybill (formal shipping document) that accompanies your goods may show a weight that is less than shipping fee value quoted by Ankaka. This happens when the item is light but bulky, so the shipping fee is calculated by dimensions, not actual weight.
- Pricing varies, dependant on the rates offered by different shipping companies and are subject to change without notice. We're constantly working to provide you with the lowest shipping prices possible!
- All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
- If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.
Shipping Rates For Order Over 30 KG
- Due to the frequent fluctuation in shipping fees, our system can only provide accurate calculation for orders that are under 30kg. For orders over 30kg, while the system can still automatically calculate your shipping costs, it is necessary for us to place a call with the shipping company to confirm the price, as they are subject to change quite often.
- After we receive any order weighing more than 30kg, we will personally confirm the shipping costs with you to ensure that your satisfaction.
- We offer shipping worldwide to almost all locations on the planet.
- Please note that you are responsible for finding out in advance about the legality of importing your ordered items into your country - and about the legalities of importing goods into your country in general. We are not responsible for items confiscated by your local authorities or any associated costs incurred. Please read the Ankaka terms and conditions in full (including the small print) before placing an order.
- Statistically, less than 1% of all Ankaka orders have ever been opened by Customs in the customers' home countries. Customs clearance is handled by the courier within the cusomters destination country (and in certain cases, the en-route country). You must be available for contact, by Customs or the courier, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
- Speak to the Ankaka Customer Support Team if you need further information in regards to taxes, shipping invoices and paperwork, and customs declarations.
Returns and Refunds
- All of our products come with a 12 month warranty.
- Less than 1% of all Ankaka shipped products are subject to any warranty or quality issues.
- In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
- If you experience any problems with a product purchased from Ankaka, contact us first and we will do our best to advise you on the best course of action. All returns must be discussed and authorized with Ankaka Customer Support in advance so they are sent with the correct paperwork.
- For returned goods requiring repair or credit, still covered under warranty, shipping costs to return the products to the Ankaka warehouse in China are payable by you. Ankaka does not provide return shipping compensation in this situation.
- Physical damage to a product caused by the enduser; opening products (e.g. to repair or modify components), flashing the firmware or using non-approved software invalidates the warranty.
In order to reduce your shipping price per item and the number of packages we need to send to you, we can combine multiple orders into the same shipment.
- However, since combining shipments will change the shipping price and sometime is not easy to tweak orders, we recommend you just cancel the first order and place a new one if you want to add an item to your order to combine them and save on shipping.